DOES EXCLUSIVE SQUARE DO REFUNDS, TAKE RETURNS AND EXCHANGES?
Please carefully read our returns policy below.
Only of you meet the criteria below, you can simply return your item(s) to our office via the following link:
** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE LINK ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED **
Requests for returns, exchanges or refunds must be made within 7 days of receiving your order.
If you wish to return or exchange your order, please read the following instructions carefully:
A) REASONS WHY YOU WANT TO RETURN OR EXCHANGE YOUR ORDER
- A change in size
It happens that you make a mistake. We are all humans, right? Please insert a note that states which size you would like and we will send you the correct size. You will have to pay for the return shipping costs with a tracking code.
- You received the wrong item
As previously said: we are all humans, right? Although we double check everything, it can happen that we send you the wrong item. No worries, please return it via the aforementioned link (https://returns.aftership.com/exclusivesquare.com) and insert a note stating your order number and which item you actually ordered. We will send you the correct item as soon as possible.
- You received a damaged/faulty item
Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or give it away.
The only thing we need you to do is send us a support email (email@example.com) stating your order number and please include a quality photo of the damaged good. If we can see on the photo that the item is really damaged, we will send you a new item 100% free of charge as soon as possible.
- If you meet the above criteria please shoot us an email to firstname.lastname@example.org
Also we would love it if you could tell us the reason why you are returning your item for a refund. We strive to get you the best quality possible, so we'd love to learn from your experience to even up our quality some more.
B) WE STRICTLY DO NOT ACCEPT RETURNS OR EXCHANGES IF:
- You want a refund or issue a return because you simply "changed your mind". We strictly cannot accept returns out of remorse.
- You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
- The items have been worn or washed.
- The items have been altered in any way.
- The items are in any way defective from the original and saleable condition, unless the condition is our fault.
- The items do not have the original tags on them.
- You purchased an ON SALE item.
- You purchased a FREE item.
- You purchased a Final Sale item.
1. Requests for exchange of size does not allow for a change in style.
2. Items returned without prior approval by Exclusive Square will be shipped back to the customer.