Frequently Asked Questions
Answers to common questions about orders, shipping, returns and our products.
Orders & Payment
Browse our collection, choose your options (color or size where available), add the item to your cart, and check out securely. You’ll receive an email confirmation once your order is placed.
We accept [Visa, Mastercard, American Express, Discover, PayPal and Apple Pay]. [If financing is enabled, add: You can also pay over time with [Klarna / Affirm].]
If you need to change or cancel an order, contact us as soon as possible at [hello@exclusivesquare.com]. We can usually help if the order hasn’t shipped yet [within X hours of ordering].
Shipping & Delivery
We currently ship to United States.
[We offer free standard shipping on all US orders.] / [Shipping is calculated at checkout based on your location.] Any cost is shown before you pay.
Orders are processed within [X business days], and delivery typically takes [X–Y business days]. Larger furniture shipped by freight may take [X–Y business days]. These are estimates, not guarantees.
Once your order ships, we’ll email you a tracking number. You can also track it on our Track My Order page.
Returns & Exchanges
You can request a return within [X days] of delivery, provided items are [unused and in their original packaging]. See our Returns & Exchanges page for full details.
Email us at [hello@exclusivesquare.com] with your order number and reason for return, and we’ll send you instructions.
[Return shipping is the customer’s responsibility unless the item arrived damaged or defective.] [Adjust to your real policy.]
We’re sorry! Please contact us within [X days] of delivery with photos, and we’ll arrange a replacement or refund at no extra cost.
Products & Assembly
Our storage furniture is made from durable engineered wood and, for select pieces, solid wood — built for everyday use and lasting quality. Material details are listed on each product page.
Most pieces require some assembly and arrive with the necessary hardware and instructions. Many also include anti-tip safety hardware for added stability.
Yes — our furniture is specifically designed for small spaces, with slim profiles, corner-friendly shapes and vertical storage that makes the most of every inch.
Full dimensions are listed in the description on each product page so you can check the fit before you buy.
General
No — you can check out as a guest. Creating an account lets you track orders and check out faster next time.
Reach us any time through our Contact page, or email [hello@exclusivesquare.com]. We usually reply within [1 business day].