Returns & Exchanges
We want you to love your purchase. If something isn’t right, this page explains how returns and exchanges work at Exclusive Square.
Return Window
You may request a return within 7 days of receiving your order.
Non-Returnable Items
The following items cannot be returned: final sale/clearance items, custom or made-to-order items, items marked non-returnable.
How to Start a Return
To begin a return, email us at hello@exclusivesquare.com with your order number and reason for return. We will provide instructions and, where applicable, a return authorization. Please do not send items back without contacting us first.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective. We provide a prepaid return label.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 14 business days. [State whether original shipping is refunded and whether a restocking fee of 10% applies.
Exchanges
If you would like to exchange an item for a different color, size or product, contact us at [hello@exclusivesquare.com] and we will help arrange it, subject to availability.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within [X days] of delivery with photos. We will arrange a replacement or refund at no additional cost to you.
Questions
For help with a return or exchange, reach us at hello@exclusivesquare.com.